All Systems Operational

Uptime over the past 90 days. View historical uptime.
Thentia Cloud - USA Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - USA Operational
90 days ago
100.0 % uptime
Today
Portals - USA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - USA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - Canada Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - CA Operational
90 days ago
100.0 % uptime
Today
Portals - CA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - CA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - European Union Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - EU Operational
90 days ago
100.0 % uptime
Today
Portals - EU Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - EU Operational
90 days ago
100.0 % uptime
Today
Legacy Platforms Operational
90 days ago
99.98 % uptime
Today
Open Regulate US Operational
90 days ago
99.97 % uptime
Today
Open Regulate CA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2026

No incidents reported today.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Investigating - Some email communications are being sent to end users more than once
Resolved - After 24 hours of monitoring, we are formally declaring the incident regarding some emails sending to end users multiple times as resolved.

Thank you for your patience.
Apr 16, 10:17 EDT
Monitoring - We believe that the issue causing some emails to send multiple times to the end user recipient is resolved. We are monitoring and will formally declare resolution after observing 24 hours without reappearance of the issue.

SendGrid is back to delivering all system email. Deliverability information will once again populate into the transmission logs as a result.

Next update in 24 hours or less.
Apr 14, 17:13 EDT
Update - Work with SendGrid is ongoing to resolve the issue causing some emails to send to end users more than once.

The multiple email issue is currently suppressed as we continue to utilize our secondary emailer tool for all deliveries.

Next update by 16:45 UTC
Apr 14, 10:42 EDT
Update - We continue to investigate and are currently communicating with SendGrid.
Apr 13, 15:27 EDT
Investigating - We are investigating an issue affecting US-based Thentia Cloud systems where some email communications are being sent to end users more than once. We have moved from our primary emailing tool, Sendgrid, to a secondary tool while we work to resolve.

Note that transmission log information will be missing for the emails sent via the secondary tool. Please contact Thentia support if you require transmission log information for any of the emails in question.

Next update at 3:45 PM ET or earlier.
Apr 13, 13:50 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
US Open Regulate systems - possible outage
Resolved - The incident affected Open Regulate systems loading and causing the subsequent login errors has been resolved. Thank you for your patience. Please contact Thentia support if you're still experiencing issues or if you have any questions.
Apr 14, 12:50 EDT
Update - We identified remedied a server issue impacting the loading of US Open Regulate systems. The systems are loading. We are now investigating reports of users encountering incorrect login messages.

Next update in 60 minutes (4:30 UTC) or earlier.
Apr 14, 12:28 EDT
Investigating - We are investigating reports concerning IUS Open Regulate systems where system and end users are unable to log in and pages are failing to load.

Next update in 60 minutes (4:00PM UTC) or earlier.
Apr 14, 11:54 EDT
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Payment issues affecting customers using Authorize.net
Resolved - Authorize. net has declared the issue resolved. We ran a test on our side to confirm payments are working again.
Apr 8, 15:41 EDT
Investigating - We are currently monitoring an issue concerning the Authorize.net payment processor. The issue is impacting payments made through Thentia portals where Authorize.net is the connect payment processor.

Invoices may fail to generate after a successful payment attempt, leading to potential duplicate payments and inaccurate application and/or renewal statuses.

Authorize.net is actively working on the issue and posting live updates here: https://status.authorize.net/

Please contact Thentia support https://support.thentia.com with any questions.
Apr 8, 11:28 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage