This incident has been resolved. The incident was not related to migration activities. And RCA will be posted in approximately 7 days.
Posted Jun 01, 2025 - 16:26 EDT
Monitoring
A fix has been implemented and we are currently monitoring the systems. Monitoring will continue for 24 hours.
Posted May 30, 2025 - 20:03 EDT
Update
Access issues in the CA region affecting Open Regulate environments remain under active investigation.
Posted May 30, 2025 - 18:30 EDT
Update
We are continuing to investigate the access issues impacting Open Regulate environments in the CA region.
Access has been restored in the US region, and we are closely monitoring performance.
Our next update will be provided by 5:30pm ET
Posted May 30, 2025 - 16:30 EDT
Update
We continue to investigate the access issues affecting Open Regulate environments in the CA region.
We’re closely monitoring the fix applied to Open Regulate environments in the US region. While access has been restored, some slowness may still occur.
Our next update will be provided by 4:30pm ET.
Posted May 30, 2025 - 15:26 EDT
Update
We are continuing to investigate the access issues affecting Open Regulate environments in the CA region.
We are actively monitoring the fix implemented for Open Regulate environments in the US region. While access to both Portal and Workbench has been restored, slowness may still occur.
We will provide another update by 3:30pm ET.
Posted May 30, 2025 - 14:26 EDT
Identified
We continue to investigate an issue affecting access to Open Regulate environments in the CA region.
We are now monitoring an implemented fix for the Open Regulate environments in the US region. Open Regulate environments in the US region should now be accessible (both portal and Workbench), but there may be instances of slowness, particularly in the portals.
We will provide another update by 2:30pm ET at the latest.
Posted May 30, 2025 - 13:19 EDT
Update
We are continuing to investigate this issue.
Posted May 30, 2025 - 12:10 EDT
Update
Access has been restored for U.S. environments; however, performance may still be slow. Our team is continuing to monitor system performance.
We are continuing to investigate the issue affecting Canadian environments and are working toward full resolution. We will provide another update by 12:30pm ET.
Posted May 30, 2025 - 11:34 EDT
Update
Our team continues to investigate the loading issues affecting Open Regulate environments. We are closely monitoring system performance and working towards full restoration. We will provide another update by 11:30am ET.
Posted May 30, 2025 - 10:29 EDT
Update
We are continuing to investigate the issue. Some U.S. environments are showing signs of recovery, and we are actively monitoring system performance as we work toward full resolution. We will provide another update by 10:30am ET or earlier.
Posted May 30, 2025 - 09:30 EDT
Investigating
We are currently investigating reports of Open Regulate environments failing to load. Workbench, portal and public registers may be affected. We will provide another update by 9:30am ET or earlier.
Posted May 30, 2025 - 08:29 EDT
This incident affected: Legacy Platforms (Open Regulate US, Open Regulate CA).