Degraded Attachment Performance - US

Incident Report for Thentia Cloud

Resolved

The issues affecting attachment upload and download functionality have been fully resolved.
Posted 21 days ago. Jun 03, 2025 - 10:20 EDT

Monitoring

Issues with uploading and downloading have mostly been resolved as previously indicated.
Posted 22 days ago. Jun 02, 2025 - 19:49 EDT

Identified

Issues related to attachments have been identified and a fix has been implemented for most attachments, including uploading and downloading new attachments. We are continuing our investigation on other attachments that still may be causing an error.
Posted 22 days ago. Jun 02, 2025 - 14:14 EDT

Investigating

We are currently investigating an issue where file attachments are not loading fully or errors are occurring. We are investigating the issue.
Posted 22 days ago. Jun 02, 2025 - 12:44 EDT
This incident affected: Thentia Cloud - USA (Workbench / Platform - USA, Portals - USA).
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