All Systems Operational

Uptime over the past 90 days. View historical uptime.
Thentia Cloud - USA Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - USA Operational
90 days ago
100.0 % uptime
Today
Portals - USA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - USA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - Canada Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - CA Operational
90 days ago
100.0 % uptime
Today
Portals - CA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - CA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - European Union Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - EU Operational
90 days ago
100.0 % uptime
Today
Portals - EU Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - EU Operational
90 days ago
100.0 % uptime
Today
Legacy Platforms Operational
90 days ago
99.81 % uptime
Today
Open Regulate US Operational
90 days ago
100.0 % uptime
Today
Open Regulate CA Operational
90 days ago
99.63 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 11, 2025

No incidents reported today.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Slow Portals - US
Resolved - This incident has been resolved.
Jun 5, 00:29 EDT
Monitoring - A fix has been implemented - services are resuming at full speed. We will continue monitoring.
Jun 4, 17:40 EDT
Identified - We've identified the issue and we are working on implementing the fix.
Jun 4, 16:22 EDT
Update - We are continuing to investigate the degraded performance of portals - we have expanded the scope to include US Open Regulate Portals.

All platforms / workbenches continue to function.
Jun 4, 15:18 EDT
Update - We're currently investigating slow portals within Thentia Cloud US.

This is not impacting Workbench interfaces.
Jun 4, 15:16 EDT
Investigating - We're currently investigating slow portals within Thentia Cloud US.

This is not impacting Workbench interfaces.
Jun 4, 14:48 EDT
Jun 4, 2025
Jun 3, 2025
Degraded Attachment Performance - US
Resolved - The issues affecting attachment upload and download functionality have been fully resolved.
Jun 3, 10:20 EDT
Monitoring - Issues with uploading and downloading have mostly been resolved as previously indicated.
Jun 2, 19:49 EDT
Identified - Issues related to attachments have been identified and a fix has been implemented for most attachments, including uploading and downloading new attachments. We are continuing our investigation on other attachments that still may be causing an error.
Jun 2, 14:14 EDT
Investigating - We are currently investigating an issue where file attachments are not loading fully or errors are occurring. We are investigating the issue.
Jun 2, 12:44 EDT
Jun 2, 2025
Jun 1, 2025
Loading issues with Open Regulate Environments
Resolved - This incident has been resolved. The incident was not related to migration activities. And RCA will be posted in approximately 7 days.
Jun 1, 16:26 EDT
Monitoring - A fix has been implemented and we are currently monitoring the systems. Monitoring will continue for 24 hours.
May 30, 20:03 EDT
Update - Access issues in the CA region affecting Open Regulate environments remain under active investigation.
May 30, 18:30 EDT
Update - We are continuing to investigate the access issues impacting Open Regulate environments in the CA region.

Access has been restored in the US region, and we are closely monitoring performance.

Our next update will be provided by 5:30pm ET
May 30, 16:30 EDT
Update - We continue to investigate the access issues affecting Open Regulate environments in the CA region.

We’re closely monitoring the fix applied to Open Regulate environments in the US region. While access has been restored, some slowness may still occur.

Our next update will be provided by 4:30pm ET.
May 30, 15:26 EDT
Update - We are continuing to investigate the access issues affecting Open Regulate environments in the CA region.

We are actively monitoring the fix implemented for Open Regulate environments in the US region. While access to both Portal and Workbench has been restored, slowness may still occur.

We will provide another update by 3:30pm ET.
May 30, 14:26 EDT
Identified - We continue to investigate an issue affecting access to Open Regulate environments in the CA region.

We are now monitoring an implemented fix for the Open Regulate environments in the US region. Open Regulate environments in the US region should now be accessible (both portal and Workbench), but there may be instances of slowness, particularly in the portals.

We will provide another update by 2:30pm ET at the latest.
May 30, 13:19 EDT
Update - We are continuing to investigate this issue.
May 30, 12:10 EDT
Update - Access has been restored for U.S. environments; however, performance may still be slow. Our team is continuing to monitor system performance.

We are continuing to investigate the issue affecting Canadian environments and are working toward full resolution. We will provide another update by 12:30pm ET.
May 30, 11:34 EDT
Update - Our team continues to investigate the loading issues affecting Open Regulate environments. We are closely monitoring system performance and working towards full restoration. We will provide another update by 11:30am ET.
May 30, 10:29 EDT
Update - We are continuing to investigate the issue. Some U.S. environments are showing signs of recovery, and we are actively monitoring system performance as we work toward full resolution. We will provide another update by 10:30am ET or earlier.
May 30, 09:30 EDT
Investigating - We are currently investigating reports of Open Regulate environments failing to load. Workbench, portal and public registers may be affected. We will provide another update by 9:30am ET or earlier.
May 30, 08:29 EDT
May 31, 2025

No incidents reported.

May 30, 2025
Thentia Cloud - Scheduled Maintenance - US
Completed - We have completed the scheduled maintenance after several hours of monitoring. Thank you for your patience.
May 30, 03:25 EDT
Verifying - We are currently verifying the changes and monitoring.
May 30, 00:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT
Scheduled - We will be undergoing scheduled maintenance - this was rescheduled from Monday, May 26th.

Services may be unavailable at this time.
May 27, 23:09 EDT
May 29, 2025
May 28, 2025

No incidents reported.

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