All Systems Operational

Uptime over the past 90 days. View historical uptime.
Thentia Cloud - USA Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - USA Operational
90 days ago
100.0 % uptime
Today
Portals - USA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - USA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - Canada Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - CA Operational
90 days ago
100.0 % uptime
Today
Portals - CA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - CA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - European Union Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - EU Operational
90 days ago
100.0 % uptime
Today
Portals - EU Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - EU Operational
90 days ago
100.0 % uptime
Today
Legacy Platforms Operational
90 days ago
100.0 % uptime
Today
Open Regulate US Operational
90 days ago
100.0 % uptime
Today
Open Regulate CA Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Open Regulate (Legacy Platform) - CA Region Sep 18, 2025 20:00-22:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2025 - 11:59 EDT
Scheduled - We will be conducting scheduled maintenance on Open Regulate in the CA region. Services may be unavailable during this maintenance.
Sep 18, 2025 - 11:59 EDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Issues processing payments through some processors
Resolved - The incident has been resolved for all payments through affected payment processors from this point forward as of 3:50pm UTC.

It has been discovered that during the timeframe of the incident (8:30am UTC on 09/16/25 and 3:50pm UTC 09/17/25), payments were processed successfully through the payment processor, but the response message from the processor failed to post back to Thentia.

For payments processed through Authorize.net during the incident, the processor response will automatically be retried within 48 hours or less and will be successfully posted to Thentia. Therefore, we recommend waiting for this to happen before manually creating payment records or invoices.

We are working with affected customers on an individual basis to assist with necessary remediation efforts.

Thank you for your patience as we worked to resolve this issue.
Sep 17, 11:24 EDT
Update - We are continuing to investigate this issue.
Sep 17, 10:11 EDT
Update - We are continuing to investigate the issue. The scope has been expanded to include Global Payments. No other payment processors are impacted.
Sep 16, 21:37 EDT
Update - We are continuing to investigate this issue.
Sep 16, 18:19 EDT
Update - We are continuing to investigate this issue.
Sep 16, 18:04 EDT
Investigating - We are investigating reports of issues with transactions processed through Authorize.net.

Transactions are showing as successful in the Authorize.net portal. However, the transactions are remaining in a pending status within Thentia's systems. This appears to be a communication issue between the two applications.

No other payment processors appear to be impacted.

We will post updates as we make progress on our investigation.
Sep 16, 17:40 EDT
Sep 16, 2025
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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