All Systems Operational

Uptime over the past 90 days. View historical uptime.
Thentia Cloud - USA Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - USA Operational
90 days ago
100.0 % uptime
Today
Portals - USA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - USA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - Canada Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - CA Operational
90 days ago
100.0 % uptime
Today
Portals - CA Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - CA Operational
90 days ago
100.0 % uptime
Today
Thentia Cloud - European Union Operational
90 days ago
100.0 % uptime
Today
Workbench / Platform - EU Operational
90 days ago
100.0 % uptime
Today
Portals - EU Operational
90 days ago
100.0 % uptime
Today
Communications - E-mail / SMS - EU Operational
90 days ago
100.0 % uptime
Today
Legacy Platforms Operational
90 days ago
99.81 % uptime
Today
Open Regulate US Operational
90 days ago
100.0 % uptime
Today
Open Regulate CA Operational
90 days ago
99.63 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
System users are reporting getting logged out of the workbench
Resolved - We’ve continued to investigate initial reports of users getting logged out of the workbench. Since the last update, we’ve set up additional connection monitoring to try and understand the root cause.

As we’ve yet to receive any new reports of this issue and since the initial reports were isolated in nature, we’re declaring this incident resolved so as to treat the issue as isolated and on a per-report basis from here.

Our support team will investigate any further reports of this issue thoroughly. Please submit a ticket via support.thentia.com.
Jul 7, 10:16 EDT
Update - We continue to investigate reports of intermittent logout issues for system users accessing the workbench. Since the last update, we have yet to receive new reports of this issue.

If you experience this issue, please submit a ticket to our support team (support.thentia.com) indicating the following:

1. User that experienced the logout
2. The date and time of the logout
3. If possible, the IP address of the user that was logged out

We will provide another update in the morning of July 7 ET at the latest.
Jul 4, 16:01 EDT
Update - We continue to investigate reports of intermittent logout issues for system users accessing the Workbench.

We've yet to receive new reports of this issue since the last update.

If you experience this issue, please submit a ticket to our support team (support.thentia.com) indicating the following:

1. User that experienced the logout
2. The date and time of the logout
3. If possible, the IP address of the user that was logged out

We will provide another update by 5pm ET at the latest.
Jul 4, 12:22 EDT
Update - We continue to investigate reports of intermittent logout issues for system users accessing the Workbench. If you experience this issue, please submit a ticket to our support team (support.thentia.com) indicating the following:

1. User that experienced the logout
2. The date and time of the logout
3. If possible, the IP address of the user that was logged out

We will provide another update in the afternoon of July 4 ET at the latest.
Jul 4, 09:40 EDT
Investigating - We have received isolated, intermittent reports of system users (Thentia Cloud - US region) being involuntarily logged out of the workbench. We continue to investigate these reports. We've yet to diagnose the root cause.

If you experience this issue, please submit a ticket to our support team (support.thentia.com) indicating the following:

1. User that experienced the logout
2. The date and time of the logout
3. If possible, the IP address of the user that was logged out

Thank you for your patience while we investigate this issue.

We will provide another update in the morning of July 4 ET at the latest.
Jul 3, 16:53 EDT
Update - We continue to investigate the issue.
Jun 26, 22:16 EDT
Monitoring - We continue to investigate the issue.
Jun 25, 18:21 EDT
Investigating - We are receiving reports of reports of some users being logged out periodically from the Workbench. We're currently investigating.
Jun 25, 13:41 EDT
End users are reporting that pages in the portal are taking a long time to load.
Resolved - After ongoing monitoring, we’ve continued to observe sustained improvements in portal page loading times. Page load times remain steady and have been consistently in line with, or better than, pre-incident rates.

Given the stability observed over an extended period and the absence of new reports, we are confident the underlying issue has been fully addressed. We are declaring this incident resolved.
Jul 7, 10:07 EDT
Update - We are continuing to monitor portal page loading times and are seeing sustained improvements. Page load times remain steady and have been consistently in line with, or better than, pre-incident rates.

We will provide another update in the morning of July 7 ET at the latest.
Jul 4, 16:06 EDT
Monitoring - We've moving the status of this incident to 'monitoring'.

We've analyzed portal page loading times for several hours since implementing the system changes noted in the previous update to this incident and we've observed great improvements. Portal loading times have been steady at pre-incident rates or better.

We will continue to monitor and will provide another update by 5pm ET at the latest.
Jul 4, 12:21 EDT
Update - Yesterday, we released additional system updates aimed at improving portal load times. Based on our testing and monitoring, this update has led to further improvements. We'll be actively monitoring and conducting additional testing throughout the day.

We will provide another update in the afternoon of July 4 ET at the latest.
Jul 4, 09:38 EDT
Identified - Beginning on June 26, we received reports that end users were experiencing slow loading times when navigating through pages in the portals (Thentia Cloud - US region).

The root cause has been identified and we've implemented initial improvements which have significantly improved portal page loading times. We continue to test additional remedies to further decrease portal loading times to standard/acceptable levels.

We will provide another update in the morning of July 4 ET at the latest.
Jul 3, 17:00 EDT
Monitoring - We have implemented a temporary fix while we work on a more robust fix. We will be monitoring services closely over the next 48 hours.
Jun 26, 22:15 EDT
Identified - The issue has been identified and we are working on a fix. Performance has improved to 50% of the speed pre-incident (vs 5% pre-incident).

We will continue to provide updates, but all end users should see a notable increase in performance.
Jun 26, 20:03 EDT
Update - We’re continuing to investigate the slowness issues affecting US portals.

Analytics services in the US are recovering and should be functional.
Jun 26, 18:35 EDT
Update - We’re continuing to investigate the slowness issues affecting US portals.

Additionally, we’re investigating reports of slow performance in the Workbench Analytics module within US environments. Our team is actively working to identify the root causes and will provide further updates as they become available.
Jun 26, 15:05 EDT
Investigating - We’re currently investigating reports of Thentia portals loading slowly. Users may experience delays when logging in or navigating between pages. Our team is actively looking into the issue.
Jun 26, 12:47 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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